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Returns, Refunds & Cancellation

7 Days Return / Replacement/ Cancellation Policy

At Sketra, we are committed to ensuring that your shopping experience is seamless and satisfying. With our 7-day return and replacement policy, you can shop with confidence, knowing that if you’re not completely happy with your purchase, we’ve got you covered. You have a full week from the date of delivery to initiate a return or replacement, giving you ample time to evaluate your product. If your order arrives damaged or defective, simply mark it as such on the delivery receipt, and we’ll handle the rest, including arranging a hassle-free pickup for replacement. You have 7 days from the date of delivery to request a replacement in case of damage, defects, or concerns with the product. Our team will work closely with you to resolve the issue and provide a suitable replacement wherever applicable. Shop confidently with Sketra, where your happiness is our priority!

Eligibility for Replacement :

You may request a replacement within 7 calendar days from the date of delivery, based on the delivery confirmation provided by our logistics partner.

To qualify for a replacement:

  • The product must be in proper condition without major physical damage caused after delivery.
  • All original accessories, parts, and documentation must be available.
  • The issue must not be due to misuse, improper handling, or unauthorized modification

Product Condition & Return Requirements to ensure a smooth replacement process:

Original Packaging:

  •  Product should be securely packed in its original box with all protective materials.

Complete Product:

  • All parts, accessories, manuals, and components must be returned.

Uninstalled Condition:

  • If installed/assembled, the product must be safely uninstalled before pickup.
  • If the product is not packed or uninstalled at the time of pickup, additional service charges may be applicable or pickup may be rescheduled.

Replacement Process

  1. Raise Request: Contact Team Sketra within 7 days via email or website with: Order ID, Issue details, Supporting images/videos
  2. Verification & Approval: Our team will review the request and confirm eligibility.
  3. Pickup Arrangement: Pickup will be arranged through our logistics partner. Customer must ensure proper packaging before pickup.
  4. Replacement Dispatch: Once the product is received and inspected, replacement will be processed.

Pickup & Handling Charges :

Free Pickup

  • Applicable in case of damaged, defective, or wrong product delivery.

 

  • Paid Pickup (Other Cases):
    • If replacement is requested for personal preference or non-defect reasons:
    – Logistics / handling charges may apply
    – Charges depend on product type and location
    – Uninstallation / Repacking Support (Optional):
    – If customer requires assistance for uninstalling or packing, additional service charges will be applicable.

Inspection & Approval

  • All returned products go through a quality inspection:
    • If approved → Replacement processed
    If rejected → Product may be sent back or additional charges may apply. 
    Refunds (Limited Cases Only)
  • Processing Refunds:
    • Refunds may be considered in exceptional cases where:
    – Replacement is not available
    – Issue cannot be resolved

    – Applicable logistics & handling charges will be deducted
    – Refund will be processed to the original payment method
    Important Conditions
    – Products showing signs of misuse, damage, or incomplete return may not be eligible
    – Products purchased during special sales or promotional offers may have limited eligibility
    – Orders once shipped cannot be cancelled
    – Only purchases made on the official Sketra website are covered
    Damaged / Incorrect Product Cases
    – Must be reported within 24 hours of delivery
    – Clear photo/video proof required
    – Mark delivery as “Damaged” on courier receipt

    – Eligible cases will receive priority replacement at no extra cost

  • Exchanges:
    • If you wish to exchange your product for a different model, color, or size, please specify this in your return request.
    • Exchanges are subject to product availability, and any price differences between the products will need to be settled before the exchange is processed.

Exceptions to the Policy:

  • If you receive a product that is damaged or defective upon delivery, please report this to us within 24 hours of receiving the item, along with photographic/video evidence of the damage. In such cases, we will arrange for the product to be replaced or refunded at no additional cost to you.
  • If the product you received is not what you ordered, please notify us within 24 hours, and we will arrange for a replacement, including shipping costs.
  • Products purchased at promotional prices or during sale events are not eligible for returns under the 7-Day Return Policy. All such sales are considered final, and no returns, exchanges, or refunds will be accepted for these items.
  • Pre-booked orders cannot be cancelled once placed. However, we do allow modifications to the order, such as changes to the product model or other details, depending on availability.
  • Products purchased under the No Cost EMI / Credit Card option are not eligible for returns under the 7-Day Return Policy. All such purchases are considered final, and no returns or refunds will be accepted for these items.
  • Products cannot be returned or replaced if the customer is unable to provide proof of purchase. A valid order confirmation, invoice, or receipt is required to initiate any return or replacement requests.
  • Products purchased through dealers or third-party vendors are not covered under Sketra’s 7-Day Return Policy. Only items purchased directly from the official Sketra website are eligible for returns or exchanges under this policy.
  • Orders cannot be cancelled once the order has been shipped or collected by the courier partner for shipping. Please ensure that your order details are correct before proceeding to checkout, as cancellations are not permitted after this point.

Additional Information:

  • Promotional Offers: If you purchased your product during a promotional event, any returns will be subject to the specific terms of the promotion. Please refer to the promotion’s terms and conditions for details.
  • Warranty: This return policy is separate from Sketra’s product warranty. If your product develops issues beyond the 7-day return window but is still under warranty, please refer to our warranty terms for further assistance.
  • Customer Support: If you have any questions about this return policy or need assistance with your return, please reach out to our customer service team at [email protected] or 84270-27122.
  • Products that do not function as intended are classified as manufacturing defects.
  • Orders that are received damaged should be marked as “damaged” on the delivery docket receipt provided by the courier partner at the time of delivery. This ensures proper documentation and facilitates the replacement process.
Frequently Asked Question

You can initiate a return or replacement within 7 calendar days from the date of delivery. The delivery date is determined by the tracking information provided by the shipping carrier or Sketra’s logistics team.

To initiate a return or replacement, contact our customer service team via email at [email protected] or through the contact form on our website within the 7-day return period. Please provide your order number, proof of purchase, and the reason for the return.

Refunds will be processed within 2 business days after we receive and inspect the returned product. The refund will be credited to the original payment method used during purchase. For COD orders, the refund will be processed to the customer’s bank account, and the account holder’s name must match the name on the original order.

Yes, you can request an exchange for a different model, color, or size. However, exchanges are subject to product availability, and any price differences will need to be settled before the exchange is processed.

Yes, Sketra offers a self-pickup service through our courier partner, free of charge under certain conditions:
– Free pickup is available if the product was damaged or if you are replacing it with a product of equal or higher value.
– If you are returning the product for a refund, a one-way shipping fee (up to Rs. 2500) will be deducted from your refund.

To be eligible for return or replacement, the product must:
• Be in new and unused condition.
• Be returned in its original packaging.
• Include all accessories, manuals, parts, and other items that came with the original purchase.
• Show no signs of physical damage, assembly, or tampering.
• Be in complete working order.

Yes, a restocking fee of up to 15% may apply if the product is not returned in its original condition or is missing components

If you cannot provide proof of purchase (such as an order confirmation, invoice, or receipt), your product will be ineligible for return or replacement.

No, products purchased through dealers or third-party vendors are not covered under Sketra’s 7-Day Return Policy. Only products purchased directly from the official Sketra website are eligible for returns or exchanges.

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EMI Options Through UPI / Debit / Credit Cards

₹ 139 per month with Snapmint
  • Tenure available: 3, 6 and 9 Months
  • Eligibility: Above 18 years of age, Credit Card NOT Required
  • Transaction value: Available on all orders
  • Payment Gateway: Please choose Snapmint Cardless EMI at checkout
Tenure Interest% Down Payment Installment Interest
3 No Cost EMI ₹ 398 ₹ 398 ₹ 0
6 No Cost EMI ₹ 398 ₹ 199 ₹ 0
9 Low Cost EMI ₹ 398 ₹ 139 ₹ 60

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  • Get 10% Cashback up to Rs. 750. No minimum order value
  • The offer is valid only for transactions made through the Snapmint payment option.
  • The offer is valid only for the first transactions of customers through the Snapmint payment option.
  • The cashback offer is valid from 24th November at 12:00 am to 30th November 2022 at 11:59 pm
  • The cashback will be processed within 15 working days after the due date of the last EMI.
  • Cashback is valid only when the customer pays their EMIs on time.
  • The offer would not be applicable in case of canceled or refunded transactions. In case of a partial refund, the cashback will be applicable only on the remaining value.
  • The offer can be availed only once per user during the campaign period.

EMI Options Through Other Credit Cards

American Express
Tenure Interest% Installment Interest
3 14% ₹ 542 ₹ 37
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9 14% ₹ 187 ₹ 94